Customer Service Engineer

Imprint Automation Services P Ltd.

About the Role

A full-time, on-site role based in Ahmedabad focused on delivering reliable office printing and documentation workflow solutions and service support.

Key Responsibilities

• Visit customer locations to install, commission, and maintain office equipment.
• Perform routine and emergency field service activities.
• Diagnose technical issues and carry out troubleshooting.
• Coordinate with internal teams to ensure timely resolution and minimal downtime for clients.
• Respond to customer support requests.
• Provide technical guidance.
• Document service activities.
• Follow up to ensure customer satisfaction.
• Educate customers on proper equipment usage.
• Maintain service records.
• Adhere to all safety and quality standards.

Qualifications

• Strong focus on Customer Satisfaction, with the ability to build professional relationships and manage expectations.
• Hands-on experience in Field Service, including on-site visits, equipment installation, and preventive maintenance.
• Background in Customer Support and Technical Support, with clear communication and issue-resolution skills.
• Proficiency in Troubleshooting, including identifying root causes and implementing effective technical solutions.
• Diploma or degree in Engineering (Electrical, Electronics, Instrumentation, or related field) or equivalent technical qualification.
• Ability to read technical manuals, wiring diagrams, and equipment specifications.
• Comfort with working at customer sites, sometimes under time pressure, while following safety procedures.
• Basic computer literacy for reporting, documentation, and communication purposes.
• Prior experience in office automation or related service roles is an advantage.