Process Executive

About the Role

Hiring for a Customer Support - Voice Process role for fresh graduates.

Key Responsibilities

• Handle inbound and/or outbound customer calls professionally.
• Communicate clearly, confidently, and effectively with customers in English and Hindi, as required.
• Read, comprehend, and respond accurately to customer queries, process documents, emails, and system updates in both languages.
• Understand customer concerns, analyze issues, and provide timely resolutions.
• Deliver high-quality customer service while ensuring customer satisfaction.
• Accurately document customer interactions and update records in the system.

Requirements & Tech Stack

• Basic computer knowledge.
• Willingness to learn new processes and technologies.
• Ability to work in a 24x7 work environment, supporting customers across different geographies, including US customers.
• Willingness to work in rotational shifts and rotational week-offs.

Qualifications

• Graduates or Postgraduates.
• Excellent spoken English is mandatory.
• Strong communication skills in Hindi and English are mandatory.
• Ability to read, write, understand, and communicate fluently in both Hindi and English is a key requirement.
• Strong listening, interpersonal, and communication skills.
• Ability to engage in professional and fluent customer conversations.
• Customer-focused mindset with strong problem-solving capabilities.

Preferred Candidate Profile

• Any internship experience, customer service exposure, or BPO experience will be an added advantage.
• Experience in Content Moderation will be considered a plus.
• Excellent verbal and written communication skills in Hindi and English.
• Strong command of grammar, comprehension, and professional communication in both languages.
• Ability to switch seamlessly between Hindi and English based on customer requirements.
• Strong customer service orientation and customer-handling skills.
• Professional attitude, positive work ethic, and customer-first mindset.

General Guidelines

• Registrations will be processed on a first-come, first-served basis.
• Participation is limited to the first 350 eligible candidates reporting between 09:00 AM and 10:00 AM.
• Personal laptops, tablets, or other electronic devices are not permitted during the interview process.
• Candidates are advised to carry a mobile charger, as the assessment and interview process may continue throughout the day.
• Candidates who can join immediately are highly encouraged to apply, as immediate availability will be considered an advantage.
• Candidates must bring required documents:
• Two copies of their updated resume.
• A valid Government-issued photo ID proof.
• Original and photocopies of educational certificates and marksheets.