Chat Support Executive

About the Role

• Handle customer conversations entirely over chat and digital messaging.
• Support a consumer brand's shopper support line.
• Manage four or five conversations simultaneously during peak hours.
• Answer questions related to orders, delivery, and products.
• Identify when a conversation requires escalation to a specialist.
• Maintain quick response times without generic answers.
• Log conversations clearly for easy understanding by others.

Requirements & Tech Stack

• Comfortable typing quickly and accurately.
• Ability to hold several conversations in parallel.
• Clear written English is essential.
• Experience with a specific tool background is not required as the team trains on the chat platform and product catalogue.

Qualifications

• Zero to two years of experience.
• Freshers with strong written communication are welcome.