Operations Associate

Location: Remote (India)

About the Role

A global logistics leader is building its India despatch and tracking centre. This role involves working within order-management and tracking systems, managing shipment data, updating statuses, and flagging discrepancies. It is positioned as a starting point for operations careers.

Key Responsibilities

• Log shipment data within order-management and tracking systems.
• Update statuses based on vendor confirmations for pickups and deliveries.
• Flag operational issues before they become escalations.
• Follow up with transporters and warehouse partners via phone and email.
• Keep trackers current for the operations manager.
• Identify and manage recurring exceptions such as missed pickup windows, mismatched invoices, and delayed Proof of Delivery (POD).

Requirements & Tech Stack

• Comfortable with Excel or Google Sheets.
• Methodical approach to prevent small errors.
• Ability to write clear status updates without prompting.

Qualifications

• 0-3 years of experience in an operations, back-office, or coordination role (freshers are considered).
• Comfortable with spreadsheets and basic data entry accuracy.
• Clear, professional written and spoken English.
• Willingness to follow up with vendors by phone and email.
• A reliable setup for remote work.
• Prior exposure to logistics, dispatch, or a similar high-volume back-office role is beneficial but not required.