Team Member

About the Role

The Team Member is the core of the Caribou Coffee experience. They are responsible for creating day-making experiences through delivering unparalleled guest service, making exceptional hand-crafted beverages, and bringing the Purpose and Values of Caribou to life in every interaction.

Key Responsibilities

• Delivers guest service that builds real connections, active listening, personal attention, and the small moments that make someone's day.
• Hand-crafts beverages and prepares food to standard recipes, customizing to Guest preferences.
• Confidently moves between barista, greeter, and any other role the shift calls for, ready to take on whatever task is needed in the moment.
• Takes orders and manages the cash drawer accurately, following cash-handling, safety, and security standards.
• Keeps the coffeehouse clean, organized, and well-stocked, meeting Caribou's operating standards for quality and safety.
• Anticipates what's needed next for a Guest or a teammate and acts on it before being asked.
• Makes recommendations to Guests grounded in real product knowledge.
• Identifies problems to solve on the spot versus those that require a leader, and asks for support accordingly.
• Takes direction from leaders and understands the team is balancing multiple priorities.
• Shows up for every scheduled shift on time and ready to go, maintaining reliable, consistent attendance.
• Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve with Love.
• Brings exceptional and engaging energy to the shift, making fun happen with teammates, and for Guests.
• Approaches the role with a learner's mindset, always looking to sharpen skills and improve.
• Shows up as a dependable teammate, staying steady under pressure and asking for help when needed.
• Takes ownership of the impact they have on the people around them.

Requirements & Tech Stack

• Must be at least 16 years of age.
• Ability to work a flexible schedule, including early mornings, evenings, weekends, nights, and holidays as the coffeehouse needs.
• Excellent customer service mindset.
• Ability to thrive in a fast-paced environment.
• Passion for coffee, hospitality, and being part of a team.

Qualifications

• No previous experience required.
• Preferred: Restaurant, retail, or guest service experience.

Benefits

• Employee Discount & Free Shift Drink
• Flexible schedule
• Growth Opportunities
• Tips

Physical demands may include reaching, lifting up to 50 pounds, sitting, standing for 4 to 8 hours, bending, and moving intermittently.