Scheduling Specialist 1, Imaging
Baylor Scott & White Health
About the Role
The Scheduling Specialist 1, under general supervision, schedules outpatient diagnostic procedures, including radiology and imaging procedures. The specialist validates outpatient orders and captures patient demographic and insurance information.
Key Responsibilities
- Contacts patients or providers for outpatient diagnostic procedures.
- Contacts patients to schedule outpatient diagnostic procedures.
- Collects patient demographic and insurance information during scheduling phone call with provider or patient.
- Validates insurance is in network with the provider.
- Compiles patient information such as diagnosis, reason for procedure, medications, allergies and other applicable information prior to scheduled procedure.
- Monitors inbound orders to ensure validation and proper routing.
- Contacts department affected by schedule adjustments to ensure patient is prepared and necessary personnel and equipment are available.
- Meets telephone system metrics and department productivity standards, including call length, answer time, and number of calls taken in a specific period.
Key Success Factors
- Welcoming attitude.
- Consistently meet performance standards of production, accuracy, completeness, and quality.
- Good listening, interpersonal, and communication skills.
- Professional, pleasant, and respectful telephone etiquette.
- Maintain a professional demeanor in a stressful and emotional environment, handling behavioral health, suffering patients, and life/death situations.
- High empathy and ability to communicate well with patients and families during trauma, showing exceptional customer service skills.
- Ability to manage multiple, changing priorities in an effective and organized manner.
- Excellent data entry, numeric, typing, and computer navigational skills.
Requirements & Tech Stack
- Basic computer skills
- Microsoft Office
Qualifications
- EDUCATION - H.S. Diploma/GED Equivalent
- EXPERIENCE - Less than 1 Year of Experience