Parts Specialist

About the Role

The Parts Specialist will provide all retail and installer customers with a high level of service and support store management in the accomplishment of assigned tasks.

Key Responsibilities

• Follow and promote company customer service programs (e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot).
• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
• Assist managers and/or installer service specialists in serving professional customers as needed and directed.
• Complete assigned company training relevant to the position.
• Provide excellent service to customers calling the store by answering calls according to company policy, accurately looking up parts and quoting prices, recommending premium and related items, and offering the Low-Price Guarantee.
• Accurately maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions.
• Process exchanges and returns for credit in a friendly manner and in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with the completion of daily image maker and planogram updates, including freight receiving, stocking shelves, fronting and facing, and cleaning.
• Perform various daily operational tasks, such as preparing new, core, and warranty merchandise returns for shipment to the distribution center, and assisting with monthly stock adjustments and inventory cycle counts.
• Operate brake lathe and other store test equipment after completing corresponding training and meeting company requirements.
• Perform various in-store services for customers (where state and local laws allow), such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules.
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company mandated driving eligibility requirements).
• Perform all other duties as assigned.

Requirements & Tech Stack

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Ability to multitask, handling customers on the phone and in the store simultaneously.
• Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• ASE certification (Desired).
• Fluency in multiple languages, with Spanish highly desired.
• Bilingual candidates are encouraged to apply.

Qualifications

• Must meet company mandated driving eligibility requirements for delivery driving.