Client Engagement Specialist
NorthKey Community Care
Florence, KYFresher1h agovia LinkedIn
About the Role
NorthKey Community Care is seeking a full-time Client Engagement Specialist. This position involves conducting outreach to clients to enhance and encourage engagement in mental health and substance use services, identifying barriers to participation, and assisting with resources. The role will be based at NorthKey's outpatient office in Florence, KY, and will require travel to rural counties.
Key Responsibilities
- Assist clients in a professional manner to achieve identified goals.
- Track client engagement in services for assigned staff members.
- Conduct written and oral outreach to clients to enhance and encourage engagement in NorthKey services, identify barriers to participation, and assist with resources to promote attendance.
- Monitor required chart compliance, including treatment plans, annual evaluations, and required grant activities to ensure timely completion of all required elements.
- Conduct client interviews as required for grant compliance.
- Assist in obtaining appropriate legal documentation to ensure timely services and submission of documentation for payment.
- Complete timely and accurate documentation.
- Meet all documentation requirements as defined by NorthKey policies.
- Participate in planned supervision and case consultation conferences as necessary.
- Come prepared to meetings and keep administrator informed.
- Adhere to confidentiality in all matters pertaining to client information.
Requirements & Tech Stack
- Reliable transportation is required.
- Generally Monday-Friday, 8:30 am-5:00 pm.
- Travel to rural counties.
Qualifications
- High school diploma or GED required.
- Relevant education, training, experience, knowledge, and expertise to meet the needs of the client.