Weekend Concierge / Receptionist
Charter Senior Living
Linden, MIFresher1h agovia LinkedIn
About the Role
The Concierge plays an important role in creating a warm, welcoming, and supportive environment for residents, families, guests, and associates. This part-time role (16 hours per week) will fill every other weekend and every other Monday and Friday, alternating with the weekend.
Key Responsibilities
- Greet residents, families, visitors, and prospective residents warmly and professionally.
- Answer and direct incoming phone calls.
- Provide information, assistance, and referrals as appropriate.
- Support daily administrative and clerical functions including filing, typing, and light bookkeeping.
- Assist with maintaining organized front desk and office areas.
- Communicate effectively with all departments and leadership teams.
- Help maintain a welcoming, positive, and hospitality-focused environment.
- Handle multiple interruptions and changing priorities professionally.
- Support resident, family, and guest needs promptly and courteously.
- Maintain confidentiality and professionalism at all times.
Requirements & Tech Stack
- Basic clerical and computer skills including typing and filing.
Qualifications
- Previous receptionist, administrative, hospitality, customer service, or senior living experience preferred.
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service abilities.
- Ability to multitask and remain organized in a busy environment.
- Compassionate and resident-focused attitude.
- Ability to work collaboratively as part of a team.
- Professional appearance and positive demeanor.
- Enjoys helping others and creating positive first impressions.
- Thrives in a fast-paced and people-focused environment.
- Communicates professionally and compassionately.
- Is organized, dependable, and detail-oriented.
- Builds positive relationships with residents, families, and staff.
- Brings warmth, hospitality, and professionalism to every interaction.
Physical Requirements:
- Ability to sit for extended periods.
- Occasional lifting of 1–20 pounds.
- Ability to walk throughout the community as needed.
- Visual acuity and good hearing required.