Title, Student Service

Job Title: Student Service - Ticket Office

About the Role

The Purdue University Athletics Ticket Office (ATO) is responsible for ticketing five sports: football, men's and women's basketball, volleyball, and baseball. The ATO relies heavily on Purdue student employees to work both in the office and at athletic events. Office hours are assigned based on a student’s class schedule and availability. Most student employees work between 5 and 12 hours in the office and split an equal amount of time working athletic events.

Key Responsibilities

• Process ticket sales at the ticket office during office hours and athletic events.
• Answer questions concerning ticket prices and policies.
• Provide general athletic department information to customers.
• Provide excellent customer service to John Purdue Club members, Purdue students, the general public, and all internal and external stakeholders.
• Effectively handle and solve customer complaints and issues both during normal business hours and at athletic events.
• Follow all NCAA, Big Ten, and Purdue University rules and policies.

Requirements & Tech Stack

• This position has the expectation of working many athletic events, including every home football game.
• Working weekends and nights (including some holidays/breaks) is a possibility.

Qualifications

• Demonstrate exceptional customer service skills, communication, and problem solving.
• Follow oral and written instructions.
• Maintain an effective working relationship with clients, employees, and other athletic department staff.
• Work well as an individual and as a dependable part of a team.
• Maintain an effective working relationship with co-workers and other athletic department staff.
• Student employees are required to work all home football games.
• Student employees must be reliable and dependable members of the ATO staff.

Education: 0

Experience: 0