Medical Assistant / LPN Clive Urgent Care

About the Role

Full time, Day Shift

Key Responsibilities

• Incorporate and demonstrate the Trinity Health Mission, Vision, and Values.
• Deliver patient care through patient preparation, vital sign collection, and documentation.
• Assist with various procedures, exams, and diagnostic equipment (e.g., tympanometry, spirometry).
• Maintain aseptic techniques during preparation, procedures, and medication administration.
• Administer medications, treatments, and immunizations under the direction of providers.
• Prepare and organize patient charts with necessary information.
• File dictations and ensure completion of all required documentation.
• Communicate with patients regarding test results and plan of care.
• Schedule procedures, labs, x-rays, and surgeries; provide pre- and post-surgery information.
• Assist with patient outreach for overdue visits, labs, and referrals.
• Coordinate physician schedules and ensure insurance pre-certifications.
• Schedule and manage patient follow-ups, ensuring continuity of care.
• Maintain patient confidentiality and adhere to organizational standards and ethical guidelines.
• Educate patients and families based on assessed needs and discharge plans.
• Promote evidence-based resources to optimize nursing practice and patient care.
• Serve as a patient advocate by utilizing courteous and professional etiquette.
• Assure accurate and complete messages to appropriate personnel.
• Assist in training, orienting, and supporting new colleagues.
• Perform cross-coverage in other clinic areas as team needs.
• Document patient plan(s) of care, tests, and examination results in the medical record as directed by the provider.
• Escalate non-routine issues, questions, and/or concerns to the practice manager or healthcare provider(s).
• Ensure safety checklists/quality controls are completed as required.
• Perform other duties as needed and assigned by the manager.
• Maintain a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, and other policies and procedures.

Requirements & Tech Stack

• Comfortable operating in a collaborative, shared leadership environment.
• Proficient in basic computer skills (Windows environment, web-based navigation, email, MS Office).
• Ability to work with diverse groups of people.

Qualifications

• Successful completion of a medical assistant program accredited by the Commission on Accreditation of Allied Health Programs (CAAHP) or Accrediting Bureau of Health Education Schools (ABHES).
• Must obtain one of the following certifications within one year of hire:
• Certified Medical Assistant (CMA) from the American Association of Medical Assistants (AAMA)
• Registered Medical Assistant (RMA) from the American Medical Technologists (AMT)
• Medical Assistant (NCMA) from the National Center for Competency Testing
• Clinical Medical Assistant Certification (CMA) from the American Medical Certification Association
• Certified Clinical Medical Assistant (CCMA) from the National Health Career Association
• Nationally Registered Certified Medical Assistant (NRCMA) from the National Association for Health Professionals (NAHP)
• NPCE MA from the National Phlebotomy Certification Examination (NPCE)
• Basic Life Support (BLS) certification required within 3 months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to the population served within 3 months of hire.
• Ability to read, write, and understand the English language.
• Ability to communicate effectively with patients, visitors, and colleagues.
• Possess a personal presence characterized by honesty, integrity, and caring.
• Ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.