Pharmacy Intern, Grad

About the Role

At CVS Health, Graduate Pharmacy Interns play a critical role in supporting pharmacy teams to deliver on the brand promise, while developing skills for increasing responsibility. As a Graduate Pharmacy Intern, you will apply didactic learning from pharmacy school into real-world practice.

Key Responsibilities

• Apply didactic learning from pharmacy school and pharmacy practice into real-world practice to become ready for a Pharmacist role.
• Complete a comprehensive training roadmap within 120 days of graduation, designed to further knowledge of store, district, and regional operations.
• Deepen understanding of patient safety and error prevention, quality assurance drug utilization review (DUR), and pharmacy professional standards.
• Assist the pharmacy team to ensure pharmacy operations run smoothly, prescriptions are filled promptly, safely, and accurately, and caring service exceeds patient expectations.
• Learn to operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication.
• Demonstrate empathy and genuine care in all customer and colleague interactions.
• Contribute to a safe and inclusive culture where all people feel valued and empowered.
• As tenure and readiness increase, take on greater accountability for supporting the management, oversight, and operations within the pharmacy.
• Live our purpose by following all company SOPs at each workstation to help Pharmacists and Technicians manage and improve patient health.
• Follow pharmacy workflow procedures at each pharmacy workstation (e.g., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment.
• Contribute to positive patient experiences by showing empathy and genuine care, creating heartfelt and personalized moments.
• Keep patients healthy by offering immunizations and other services.
• Demonstrate compassionate care by solving or escalating patient problems.
• Offer to counsel, field medical questions, and solicit information on a patient’s medical history to provide optimal care, when appropriate under the direct supervision of a licensed pharmacist.
• Take telephonic prescriptions from the prescriber, and call the prescriber to clarify prescriptions or facilitate medication changes, where allowed by state regulation.
• Maintain self-awareness and provide in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices.
• Complete basic inventory activities, as permitted by law, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories.
• Contribute to a high-performing team, embracing a growth mindset, and being receptive to feedback.
• Actively seek opportunities to expand clinical and technical knowledge needed to better assist patients.
• Remain flexible for scheduling and business needs, contributing to a safe, inclusive, and engaging team dynamic.
• Voluntarily travel to stores in the market to work shifts as needed by the business.
• Understand and comply with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles.
• Comply with CVS policies and procedures to ensure patient safety, compliance with controlled substance dispensing and recordkeeping, and to protect patient privacy and security.
• Deliver additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics), where allowable by law and supported by required training and certification.

Support for Immunizations (where permissible):

• Complete additional licensure and training requirements to obtain Technician Immunizer status to support preparing and administering vaccines.
• Educate patients about vaccines and answer questions to obtain informed consent.
• Monitor for, and respond to, adverse reactions; report adverse reaction events per public health requirements.
• Review and collect patient information; track and document for each applicable patient.

Requirements & Tech Stack

• PharmD graduate of a U.S. accredited program prior to beginning the Post-Graduate Training Program at CVS Health.
• Ability to obtain required pharmacist licensure within the required timeframe, per state guidelines. Failure to obtain required Pharmacist licensure within 120 days of graduation will result in separation of employment.
• Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
• Standard Operating Procedures (SOPs)
• Microsoft Suite (Preferred)

Qualifications

• Ability to concentrate on a task over a period of time.
• Ability to pivot quickly from one task to another to meet patient and business needs.
• Ability to confirm prescription information and label accuracy, ensuring patient safety.
• Actively look for ways to help people, and do so in a friendly manner.
• Notice and understand patients’ reactions, and respond appropriately.
• Use and understand verbal and written communication to interact with patients and colleagues.
• Utilize active listening.
• Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day’s supply, and/or number of full bottles and additional bottles needed to fill a prescription.
• Identify challenging patient or colleague interactions and choose the best course of action.
• Be mobile and remain upright for extended periods of time.
• Lift, scan, and bag items.
• Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items.
• Move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm.
• Extend hand(s) and arm(s) multiple directions to place, move, or lift items.
• Control precision; quickly adjust machines to exact positions.
• Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions.
• Close visual acuity.
• Occasionally lift of up to 20 lbs and/or exert up to 20 lbs. of force.
• Frequently lift of up to 10 lbs and/or exert up to 10 lbs. of force.
• Consistently lift and/or exert a negligible amount of force to move objects.
• Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately.
• Ability to receive detailed information through oral communication.

Preferred Qualifications:

• 1+ years of related work experience in pharmacy, retail, medical, or customer service setting.
• Ability to become immunization certified.
• Ability to work in home store and across the market in other locations.
• Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.).