Clinical Technician I

About the Role

The Ophthalmic Technician participates in patient care in a clinic setting.

Key Responsibilities

• Greet patients and explain appointment expectations.
• Escort patients to exam rooms and perform diagnostic ophthalmic tests and procedures prior to physician examination, such as visual acuity, tonometry, and lensometry.
• Assure appropriate notes and accurately update patient charts/records.
• Maintain clinic environment, including sterilization and cleaning.
• Interact with patients to accurately gather information and enter it into the electronic medical records (EMR) system.
• Proactively engage patients by communicating visit expectations and informing them of delays or changes.
• Initiate and perform documentation of the patient's chief complaint, present illness, and capture past medical history.
• Accurately record all information in the EMR system according to established standards and physician requirements.
• Conduct tests and measure eye muscle function, pupil size, and reactivity.
• Apply drops to anesthetize, dilate, or medicate eyes.
• Assist with minor surgery procedures, intraocular injections, and laser treatments, including preparing patients for sterile procedures.
• Educate patients regarding medication administration and pre/post-operative instructions as directed by physicians.
• Scribe for the physician.
• Secure patient information and maintain patient confidentiality by completing and safeguarding medical records, completing diagnostic and procedure coding, and adhering to HIPAA requirements.
• Utilize effective problem-solving skills to respectfully and efficiently de-escalate dissatisfied patients.
• Demonstrate basic knowledge of eye anatomy, disease, symptoms, and ocular medications.
• Stay current with the latest technologies and medications and answer general patient questions.
• Assist team members and complete other special projects as requested.

Requirements & Tech Stack

• High school diploma or GED equivalent.
• Valid driver's license and ability to drive a motor vehicle.
• Ability to stand or sit for extended periods of time.
• Ability to lift up to 50lbs.
• Electronic Medical Records (EMR) experience (desired).
• Knowledge of medical terminology (desired).

Schedule & Location

• Monday through Friday, 8:00 AM to 5:00 PM.
• No weekends.
• Willingness to commute to North Canton (main office) and Canton when needed.