Box Office Associate, Part Time

Marcus Theatres

About the Role

Part Time; Variable Shifts.

Key Responsibilities

• Provide support in the theatre and ensure a high level of guest satisfaction in a friendly, courteous, helpful, timely, and professional manner.
• Complete transactions by greeting each guest, identifying their request, completing loyalty transactions, and thanking the guest.
• Ensure the security of all box office cash and tickets.
• Communicate and enforce various theatre policies, including location-specific Curfew Policies.
• Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling, and sampling.
• Distribute and operate assistive movie-going equipment.
• Operate point-of-sale terminals, process transactions, and make accurate change.
• Perform daily maintenance duties, including stocking supplies.
• Ensure guest service is friendly, helpful, and fast.
• Enforce ratings to prevent underage guests from accessing auditoriums with adult content.
• Answer guest questions and resolve concerns.
• Uphold Marcus' high standards and execute company-wide programs.
• Assist with other functions as instructed by the General Manager or a member of the management team.

Requirements & Tech Stack

• Possess strong interpersonal, verbal, and written communication skills.
• Willing and motivated to learn new skills and tasks to meet changing industry demands.
• Flexible and accessible work schedule including late evenings, weekends, and holidays.
• Ability to work in a high-volume, fast-paced, team environment.
• Passion for delivering unparalleled hospitality and high-quality food & service.
• Ability to follow all cleanliness, sanitation, and personal hygiene practices.
• Physical Requirements: Frequently required to sit, talk, hear, and use hands to finger, handle, or touch objects, tools, or controls. Required to stand and/or walk. Occasionally lift and/or move up to 35 lbs. Specific vision abilities include close vision and ability to adjust focus. Work is performed in a theatre environment with moderate to high noise levels.

Qualifications

• No minimum education required.