Concessions Attendant Part-Time
Marcus Theatres
Ashwaubenon, WIFresher1h agovia LinkedIn
About the Role
The Concessions Attendant is responsible for providing support in the theatre and ensuring a very high level of guest satisfaction and cleanliness. Tasks are to be handled in a friendly, courteous, helpful, timely, and professional manner. This position reports to a member of the theatre management team or General Manager.
Key Responsibilities
- Complete transactions by greeting guests, identifying requests, completing loyalty transactions, and thanking guests.
- Sell food and beverage items at the concession stand.
- Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling, and sampling.
- Operate point-of-sale terminals and make accurate change.
- Prepare food and beverage orders following company food safety policies and local regulatory agency guidelines.
- Fill online concession orders and prepare them for pickup.
- Perform daily concession maintenance duties, including stocking.
- Follow instructions on the safe use of all chemicals and cleaning materials.
- Clean and sanitize the concession stand and beverage areas.
- Monitor and communicate social distancing guidelines.
- Ensure guest service is friendly, helpful, and fast.
- Answer guest questions and resolve concerns.
- Uphold Marcus' high standards and execute company-wide programs.
- Assist with other functions as instructed by management.
Requirements & Tech Stack
- Possess strong interpersonal, verbal, and written communication skills.
- Willing and motivated to learn new skills and tasks.
- Flexible and accessible work schedule, including late evenings, weekends, and holidays.
- Ability to work in a high-volume, fast-paced, team environment.
- Passion for delivering unparalleled hospitality and high-quality food & service.
- Ability to follow all cleanliness, sanitation, and personal hygiene practices.
- Face mask is required during scheduled working hours.
Physical Requirements
- Frequently required to sit, talk, hear, and use hands to finger, handle, or touch objects, tools, or controls.
- Required to stand and/or walk.
- Occasionally lift and/or move up to 35 lbs.
- Specific vision abilities include close vision and the ability to adjust focus.
Education Required
- No minimum education required.