Customer Support Representative

Aegis Cybersecurity Advisory

Location: Remote (United States)

Employment Type: Full-time

About the Role

We are seeking an organized, motivated professional to provide timely and empathetic support to customers. The role emphasizes responsive customer assistance, clear communication, and accurate case follow-through. The team values reliable follow-through, understandable notes, and careful attention to detail.

Key Responsibilities

• Respond to customer requests through approved messaging, email, or phone channels.
• Provide accurate guidance using documented processes and available resources.
• Escalate issues requiring specialist review to the appropriate team.
• Verify account details using approved privacy and security procedures.
• Use a professional, courteous tone in written and verbal communications.
• Document key details so colleagues can continue a case if needed.
• Maintain organized notes while handling several active requests.

Qualifications

• Organized approach to cases, deadlines, and follow-up.
• Willingness to ask for guidance and escalate unfamiliar issues.
• Problem-solving skills for routine questions and requests.
• Reliable remote collaboration and time-management habits.
• Basic familiarity with email, chat, and common office tools.

We welcome candidates with relevant coursework, project work, or early professional experience.