Customer Service Representative

Job Title: Customer Service Representative

Company: Waterway Carwash

Key Responsibilities

• Provide excellent and timely customer service to create a pleasant experience for customers.
• Pro-actively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs.
• Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals.
• Offer additional purchase options of retail merchandise or services in the convenience store.
• Maintain a safe, clean, and organized environment for customers.
• Keep convenience store merchandise stocked and organized, displays clean and well presented.
• Take inventory of merchandise levels as directed by store management.
• Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately.
• Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology.
• Follow Waterway policies, procedures, guidance, and instructions, especially related to safety.
• Perform various administrative tasks, such as making bank deposits, picking up or delivering supplies.
• Perform various transactional functions to meet customer demand and store staffing needs.
• Perform other functions as identified and directed by management.

Requirements & Tech Stack

• Current and valid driver's license.
• Professional demeanor, behavior, and appearance.
• Ability to perform all essential functions safely.
• Ability to comply with local/State health code requirements for soda fountain and food service/sales.
• Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable).
• Ability to complete all required trainings/certifications.
• Ability to speak and understand English fluently.
• Ability to perform arithmetic calculations and operate data entry devices.

Qualifications

• Be friendly and engaging.
• A positive attitude and a will to succeed.
• No experience required.
• Experience in customer service, retail, or sales preferred.

Work Environment/Physical Demands

• May work primarily outdoors year-round, exposed to temperature variations, sunshine, wet weather, gasoline and exhaust fumes, machinery and moving parts, and car wash tunnel noise.
• Periods of extended standing, bending, lifting and carrying up to 50 pounds.
• Ability to drive vehicles.
• Reach above and below shoulder level.
• Complete tasks at a fast pace, sustain consistent physical effort, and sustain continuous and prolonged standing and movement.
• Work under pressure in a fast-paced environment and maintain a calm and professional disposition.
• Vision and Hearing: Far and near visual acuity, peripheral vision and depth perception. Hear, understand, and distinguish speech from other sounds.
• Maintain regular, predictable, and punctual attendance.
• Work assigned schedule which may be irregular and include weekends, extended hours, overtime, and holidays.