(USA) Member Specialist

About the Role

Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sam's Club products and services. Provides guidance and support to members regarding self-service technology. Processes member purchases. Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types. Follows company safety standards, procedures, and guidelines, including conducting safety sweeps. Follows proper procedures for handling merchandise. Corrects and reports unsafe situations to facility management. Maintains entrance areas. Acknowledges members, verifies membership cards, and identifies member needs. Assists members with purchasing decisions. Locates merchandise. Resolves member issues and concerns. Promotes the company's products and services. Zones the area. Arranges and organizes merchandise. Assists members with transporting items. Maintains a safe shopping environment. Maintains exit areas. Reviews member receipts. Acknowledges the member and identifies member needs. Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures. Maintains paperwork, logs, and other required documentation. Executes emergency response procedures. Ensures compliance with company security and safety practices.

Key Responsibilities

• Assist with the training of Member Frontline Services associates on company processes and procedures.
• Teach new technology and tool functionality.
• Deliver new programs rollout training.
• Provide continuous learning and process improvement opportunities.
• Ensure area of responsibility is maintained in accordance with company policies and procedures by properly handling returns.
• Zone the area.
• Arrange and organize merchandise.
• Identify shrink and damages.
• Comply with company policies, procedures, and standards of ethics and integrity.
• Complete work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
• Embrace differences in people, cultures, ideas, and experiences; create a workplace where associates feel seen, supported and connected through a culture of belonging; create opportunities for all associates to thrive and perform; help to attract the best talent.
• Work as a team; build strong and trusting relationships; communicate with impact, energy, and positivity to motivate and influence.
• Strengthen the team by helping, developing and mentoring others; recognize others’ contributions and accomplishments.
• Maintain and promote the highest standards of integrity, ethics and compliance, model the Walmart values to support and foster our culture; hold oneself and others accountable; support Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent.
• Deliver results while putting the customer first.
• Make decisions based on reliable information; balance short- and long-term priorities; and consider how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Display curiosity and a desire to learn; take calculated risks; and demonstrate courage and resilience.
• Drive continuous improvements; be open to and use new technologies and skills; and support others through change.

Requirements & Tech Stack

• Retail experience
• Operating front end equipment (for example, cash register)
• Working with mobile retail applications

Qualifications

Minimum Qualifications:

None explicitly listed.

Preferred Qualifications:

• None explicitly listed.

Compensation & Benefits

• Competitive pay
• Performance-based bonus awards
• Health benefits: medical, vision, and dental coverage
• Financial benefits: 401(k), stock purchase, and company-paid life insurance
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes.
• Other benefits: short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Live Better U: company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
• Hourly wage range: $17.00 to $25.00*
• Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Note: Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms.