Rechtsanwaltsfachangestellter Rechtsschutz statt

About the Role

The Jurpartner Services, as a cooperation partner for ROLAND Rechtsschutz-Versicherungs-AG, provides high-quality services through four efficient teams with approximately 140 employees. The service portfolio includes telephone-based new claim processing, settlement of legally insured claims reported in writing, and professional debt collection and subrogation management. Jurpartner also assists customers and intermediaries with insurance contract-related questions.

What to Expect

After a structured onboarding, you will become familiar with the area of legal protection insurance and our system landscape, gradually taking on responsibility.

Key Responsibilities

• Process simple legal protection insurance claims and cases – by phone and in writing.
• Serve as the primary point of contact for customers reporting legal protection cases.
• Review insurance cases based on defined criteria and insurance conditions.
• Provide clear explanations regarding contract and benefit details.
• Make decisions on cost coverage within clear guidelines, e.g., for initial legal advice, mediation, or standard legal cases.
• Meticulously record and document case details, and maintain benefit cases in our systems.
• Communicate with customers, lawyers, and internal departments.
• Route inquiries to our expert network or specialized colleagues.
• Work in compliance with insurance conditions, data protection, and compliance regulations.

Note: This role offers a departure from the classic law firm environment, without the need for extensive file management or constant deadline pressure.

Requirements & Tech Stack

• Completed vocational training, e.g., as a Rechtsanwaltsfachangestellte:r (Legal Assistant), Justizfachangestellte:r (Judicial Assistant), Verwaltungsfachangestellte:r (Public Administration Assistant), or in a commercial field.
• Alternatively, a university degree or legal background, e.g., in Law, Business Law, Administration, or a first state examination in law.
• Experience in claims processing, customer service, administration, insurance, or a legal environment is an advantage.
• Good general legal knowledge and an interest in legal protection insurance.
• Enjoyment of customer service via telephone and in writing.
• Structured, meticulous, and reliable work approach.
• High service orientation, empathy, and clear communication skills.
• Very good German language skills in spoken and written form.

Additional Information

• Flexible working arrangements are offered from 50 to 100% mobile work with a quarterly presence week, or a balanced combination of office and mobile work (depending on location), after initial onboarding.
• Work-life balance: Regular working hours plus flexitime for greater daily flexibility.
• Transparent salary structure and reliable framework conditions.
• Electronic time tracking.
• Subsidy for the Job / Deutschlandticket.
• Very good public transport connections in the heart of Dresden.
• An open and collegial corporate and leadership culture.
• Regular team and company events.
• Attractive employee benefits: Corporate Benefits, Jobrad leasing, and Urban Sports Club membership.