Customer Support Executive
ClientOnus
Noida, Uttar Pradesh, India1h agovia LinkedIn
About the Role
The Customer Support Executive is a full-time, on-site role based in Noida. This position involves handling customer inquiries, resolving issues, and providing timely support through phone, email, and online channels.
Key Responsibilities
- Handle customer inquiries.
- Resolve customer issues.
- Provide timely support through phone, email, and online channels.
- Manage support tickets.
- Document customer interactions.
- Escalate technical or complex cases.
- Ensure customer concerns are addressed effectively.
- Maintain high levels of customer satisfaction.
- Follow established support processes.
- Collaborate with internal teams to improve service quality.
Requirements & Tech Stack
- Customer Support
- Customer Service
- Online Support
- Customer Satisfaction
- Technical Support
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities.
- Attention to detail.
- A customer-focused mindset.
- Ability to work on-site in Noida.
- Ability to manage time efficiently.
- Ability to perform well in a fast-paced environment.
Qualifications
- Prior experience in a customer support or service role is preferred.
- Experience in staffing or recruitment environments is a plus.
- Relevant education such as a diploma or degree in business, communications, or a related field is beneficial.