Patient Relationship Executive, Calls & CRM

Job Title: Patient Relationship Executive – Calls & CRM

Company: Arihant IVF

Location: Sikar, Rajasthan

Job Type: Full-time | On-site

About Arihant Hospital & IVF Center

Arihant Hospital is a fertility, Mother and Child care centre in Sikar, Rajasthan, dedicated to providing compassionate, professional and patient-centred services.

Job Overview

We are looking for responsible, organized and communication-oriented professionals to join our patient enquiry and CRM team. The selected candidates will manage incoming calls, patient enquiries, digital leads, follow-ups, appointment coordination and CRM records. Our goal is to ensure that every genuine enquiry receives a timely response and that no patient lead is missed.

Key Responsibilities

• Attend incoming calls and respond to patient enquiries professionally.
• Handle enquiries received through WhatsApp, social media and other digital channels.
• Enter and update all enquiries accurately in the hospital CRM software.
• Follow up with prospective patients according to the prescribed schedule.
• Coordinate appointments and share relevant information with patients.
• Monitor pending leads and ensure timely follow-ups.
• Maintain daily records of calls, enquiries, follow-ups and appointments.
• Coordinate with doctors, reception staff and other departments.
• Prepare daily performance reports and maintain accurate CRM data.
• Protect patient confidentiality and communicate with empathy.

Requirements & Tech Stack

• Good communication skills in Hindi; basic English is desirable.
• Comfortable using computers, spreadsheets and CRM software.
• Good telephone etiquette and patient-handling skills.
• Organized, punctual and attentive to detail.
• Ability to manage multiple enquiries and follow-ups systematically.
• Willingness to work on-site at Sikar.

Qualifications

• Graduates are preferred.
• Freshers with strong communication and computer skills may apply.
• Experience in telecalling, customer service, hospital reception, healthcare administration, lead management or CRM software will be an advantage.

What We Expect

We value ownership, discipline, accurate record-keeping, consistent follow-up and respectful communication with every patient.