Community Support Specialist

About the Role

Careerscape is recruiting on behalf of our client, a growing, community-driven organization, for an entry-level Community Support Specialist. This fully remote, full-time role is a great launch point for someone who loves helping people, enjoys clear and friendly communication, and wants a career path in customer experience and community engagement. The day-to-day feels like being the welcoming voice of the community: answering member questions, resolving issues, and keeping conversations positive and productive. You will thrive in this role if you are patient, empathetic, organized, and comfortable working independently from home while collaborating closely with a supportive team.

Key Responsibilities

• Respond to member and customer inquiries via email, chat, and community channels in a timely and friendly manner
• Troubleshoot common questions and escalate complex issues to the appropriate team members
• Moderate community discussions to uphold guidelines and foster a respectful, positive environment
• Document interactions and maintain accurate records in the support ticketing system
• Identify recurring issues and share feedback with product and operations teams
• Help create and update help articles, FAQs, and support templates
• Welcome new members and guide them through onboarding and platform features
• Support community events, announcements, and engagement initiatives
• Meet response time and customer satisfaction goals

Requirements & Tech Stack

• High school diploma or equivalent required; associate or bachelor's degree preferred
• 6 months or more of customer service, community, or related experience (internships and volunteer work welcome)
• Excellent written and verbal communication skills
• Strong empathy, patience, and problem-solving abilities
• Comfortable learning new software tools and support platforms quickly
• Ability to manage multiple conversations and prioritize tasks independently
• Reliable high-speed internet and a quiet home workspace
• Availability to work a standard full-time schedule, with occasional flexibility for community needs

Compensation

The salary range for this role is $52,000 - $75,000 per year, based on experience and qualifications. Additional compensation and benefits details will be shared during the hiring process.