Member Specialist, Unlock Potential

About the Role

• Provides member service.
• Acknowledges members, verifies membership cards, and identifies member needs.
• Acknowledges the member and identifies member needs.

Key Responsibilities

• Maintains the checkout area.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Promotes Sam's Club products and services.
• Promotes the company's products and services.
• Provides guidance and support to members regarding self-service technology.
• Locates merchandise.
• Assists members with purchasing decisions.
• Arranges and organizes merchandise.
• Zones the area.
• Corrects and reports unsafe situations to facility management.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise.
• Maintains entrance areas.
• Maintains exit areas.
• Reviews member receipts.
• Assists members with transporting items.
• Maintains a safe shopping environment.
• Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures.
• Maintains paperwork, logs, and other required documentation.
• Executes emergency response procedures.
• Ensures compliance with company security and safety practices.
• Assist with the training of Member Frontline Services associates on company processes and procedures.
• Teaches new technology and tool functionality.
• Delivers new programs rollout training.
• Provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns.
• Identifies shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
• Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.
• Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
• Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Delivers results while putting the customer first.
• Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.
• Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change.

Requirements & Tech Stack

• Retail experience
• Operating front end equipment (for example, cash register)
• Working with mobile retail applications

Qualifications

No minimum qualifications were explicitly stated as preferred.

Benefits

Competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

• Health benefits: medical, vision and dental coverage
• Financial benefits: 401(k), stock purchase and company-paid life insurance
• Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U: company paid education benefit program for full-time and part-time associates. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Hourly wage range: $17.00 to $25.00

Additional compensation in the form of premiums may be paid.

Location

• 8480 HWY 64, BARTLETT, TN 38133-4187, United States of America

Company Policy

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job.