Customer Service Associate

About the Role

The Customer Service Associate will support the company’s mission to provide outstanding service to customers and drivers by courteously receiving incoming calls, entering orders, and collaborating with other Fortune employees to satisfy customer needs. The role involves communicating with dispatch and drivers to ensure maximum customer service.

Key Responsibilities

• Provide excellent and courteous customer service by receiving calls and understanding customer requirements and needs.
• Accurately capture customer requests in the company’s ERP system, SeaSoft.
• Learn and maintain high levels of product knowledge to properly service customers.
• Develop and maintain professional relations with customers to grow relationships.
• Inform customers of items not ordered or out of stock, offering appropriate alternatives.
• Ensure accuracy of customer information and data entry into the company ERP.
• Partner with Drivers and Outside Sales to ensure customer requirements are met in a timely fashion.
• Perform other duties as required by the Sales Manager.

Requirements & Tech Stack

• Demonstrated phone-based customer service experience.
• High School diploma or equivalent.
• Demonstrated desire to work in an exciting, fast-paced environment.
• Highly developed English verbal communication skills.
• High proficiency in using a personal computer and Microsoft Office Suite.
• High internet fluency.
• ERP experience a plus.
• Full training is available.
• Seafood knowledge preferred, but not required.
• Any combination of the above criteria will also be considered.

Operating hours are from 4:00 PM to 12:00 AM.

Candidates must be available to work on Sundays.