Remote IT Technicin

About the Role

We’re looking for a motivated, reliable, and technically minded Remote IT Technician to provide technical support, troubleshoot hardware and software issues, and assist employees with day-to-day technology needs. This role is ideal for candidates who enjoy solving technical problems, helping users, and working with IT systems in a fully remote environment.

Key Responsibilities

• Provide remote technical support to employees and users through phone, email, chat, and remote support tools.
• Diagnose and troubleshoot hardware, software, connectivity, and system-related issues.
• Assist users with computer setup, configuration, software installation, and account access.
• Troubleshoot Windows, macOS, and common business applications.
• Support printers, peripherals, mobile devices, and other workplace technology.
• Assist with password resets, account access, and basic user administration.
• Configure and maintain computers, workstations, and other IT equipment.
• Install, update, and troubleshoot software applications.
• Assist with network connectivity, VPN, Wi-Fi, and basic networking issues.
• Monitor and respond to IT support tickets and service requests.
• Document technical issues, troubleshooting steps, and resolutions accurately.
• Escalate complex technical problems to senior IT staff or specialized teams.
• Assist with onboarding and offboarding by preparing equipment and managing user access.
• Maintain accurate IT asset and equipment records.
• Follow established IT security policies, procedures, and best practices.
• Assist with software updates, system maintenance, and routine IT tasks.
• Identify recurring technical issues and provide feedback to improve IT support processes.
• Maintain professional and helpful communication with users.
• Support IT projects and other technical tasks as assigned.

Requirements & Tech Stack

• Entry-Level / Junior candidates are welcome to apply.
• 0–3+ years of experience in IT support, help desk, technical support, system administration, or a related field.
• Basic understanding of computer hardware, operating systems, software, and networking.
• Familiarity with Windows and/or macOS.
• Basic knowledge of TCP/IP, DNS, Wi-Fi, VPNs, and common networking concepts.
• Familiarity with Microsoft 365, Google Workspace, or similar productivity platforms is a plus.
• Experience with help desk or ticketing systems is a plus.
• Familiarity with remote desktop and remote support tools is a plus.
• Basic understanding of cybersecurity and IT security best practices.
• Strong troubleshooting and problem-solving skills.
• Excellent attention to detail.
• Strong written and verbal communication skills.
• Ability to explain technical issues clearly to non-technical users.
• Ability to prioritize multiple support requests and meet response-time expectations.
• Ability to work independently and collaborate effectively with distributed teams.
• Professional, patient, and customer-focused attitude.
• Relevant certifications such as CompTIA A+, Network+, or similar are a plus.
• Willingness to learn new technologies and IT systems.
• Fluent in English.
• Based in the United States and legally authorized to work in the U.S.
• Able to work effectively in a fully remote environment.
• Reliable internet connection and suitable home office setup.

What We Offer

• Fully remote work arrangement within the United States.
• Flexible and supportive work environment.
• Comprehensive training and onboarding.
• Hands-on experience with real-world IT systems and technical support.
• Opportunities to work with modern IT infrastructure, cloud services, security tools, and support platforms.
• Career growth opportunities toward IT Support Specialist, Systems Administrator, Network Administrator, Cloud Support Engineer, or IT Operations roles.
• Supportive and collaborative remote workplace culture.
• Opportunities to work with experienced IT professionals and cross-functional teams.
• Continuous learning and professional development opportunities.
• Opportunities to pursue relevant technical certifications and develop IT skills.
• Competitive compensation and benefits package.