Customer Service Agent (Remote, Tech Startup)

About Jerry

Jerry is building the first app to help people manage their car and home insurance, repairs, financing, and maintenance. The company aims to provide a seamless and integrated experience for managing these important assets. The work environment is described as fast-paced, high-energy, team-oriented, and fully remote.

About the Role

As a Customer Operations team member, you will be responsible for providing excellent customer service and contributing to the improvement of Jerry's products and services.

Key Responsibilities

• Taking great care of customers by anticipating needs beyond their direct questions.
• Answering inbound calls from policyholders needing assistance with changes.
• Developing in-depth product knowledge to effectively guide customers through insurance options and the app.
• Solving problems to resolve customer inquiries efficiently.
• Processing service requests related to vehicles, drivers, lienholders, and policy documents.
• Providing feedback on product performance to drive improvements.

Requirements & Tech Stack

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Genuinely friendly and positive attitude.
• Willingness to work as a team.
• Strong work ethic.
• Strong problem-solving skills.
• Strong communication skills.

Qualifications

• Willingness to learn and adapt in a constantly evolving product and service environment.

Compensation and Perks

• Hourly wage of $19.00 - $21.00.
• Equity (stock options).
• Opportunities to shape the customer experience.
• Competitive wage and benefits including medical, dental, vision insurance, 401K match, paid vacation time.
• Flexible scheduling (5-day, 8-hour or 4-day, 10-hour work week).
• Fully remote, with work equipment provided.
• Career path in the insurance industry.
• P&C insurance license paid for if you don't have one.
• Positive and supportive team culture.