Customer Returns and Shipping Associate
Staples
About the Role
The Customer Returns and Shipping Associate will provide exceptional customer service to assist customers with their shipping needs and unpackaged returns in a retail store environment. This role involves collaboration within a team-oriented retail culture.
Key Responsibilities
- Conduct all full-serve shipping and unpackaged returns activities, including customer engagement and preparing packages for pick-up by 3rd party carriers.
- Provide strong customer service for tasks such as Amazon returns or shipping packages via UPS.
- Engage with customers to identify their shipping needs and explain different shipping options.
- Maintain the shipping area to ensure efficient processing and storage of packages.
- Ensure required supplies for shipping and returns are in stock.
- Provide exceptional customer service to create a positive and inviting environment.
- Utilize basic selling skills to engage customers and present solutions.
- Be flexible with responsibilities, which may include online pick-ups, cleaning, or other assigned duties.
Requirements & Tech Stack
- Ability to work a flexible schedule based on store needs.
- Ability to engage with customers and understand their needs to drive additional sales.
- Ability to lift/push/move materials up to the 100-pound range.
- Strong attention to detail, organization, and ability to multi-task and manage priorities.
- Ability to collaborate and work cooperatively in a fast-paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Ability to act with honesty and integrity regarding customer and business information.
- Basic selling skills
- Customer service
- Attention to detail
- Organization
- Multi-tasking
- Prioritization
- Collaboration
- Conflict management
- Honesty and integrity