U.S Operations Intern

About the Role

Kiva is a global nonprofit dedicated to expanding financial access and empowering underserved communities. Our U.S. Operations Intern will play a vital role in supporting the Kiva U.S. program, which provides 0% interest, no-fee loans to financially excluded entrepreneurs. This is a 6-month, part-time (24-32 hours per week), remote, volunteer position based in the United States.

Your Role

As a Kiva U.S. Operations Intern, you will work closely with the Operations team, which manages all aspects of the U.S. program, from borrower applications and underwriting to fundraising support, loan disbursement, risk assessment, and repayment. You will focus on improving the entrepreneur's loan origination experience and managing borrower delinquency. This role requires gaining a deep understanding of the entire borrower journey, participating in loan application reviews, and driving process improvements. You will also assist with analysis and project-based work in areas such as communications, data analysis, product, partner success, and strategic partnerships to enhance the U.S. program and its impact on small business entrepreneurs.

Key Responsibilities

• Screening and approving loan applications.
• Supporting borrowers via text and phone calls during their fundraising campaigns.
• Managing borrower delinquency and establishing action plans.
• Piloting process and infrastructure improvements.
• Collaborating with U.S. Partnerships colleagues to enhance the Kiva U.S. partner experience.
• Undertaking special cross-functional projects to increase the value entrepreneurs receive from Kiva.
• Collecting, synthesizing, and implementing changes based on feedback from loan applicants, borrowers, and partners.
• Sourcing Kiva U.S. borrower stories and supporting impact storytelling initiatives.
• Improving training materials and resources for Capital Access Managers.

Requirements & Tech Stack

• Google Docs, Word, Excel, and PowerPoint (intermediate skills).
• Strong critical thinking with an eye for detail and ownership.
• Problem-solving and relationship-building aptitude.
• Strong written and verbal communication skills.
• Highly proactive and able to work independently.
• Highly organized with an aptitude for working in a start-up environment.
• Authorization to work in the United States on a permanent, full-time basis.

Qualifications

• At least 21 years of age or older by January 12, 2027.
• Ability to commit to the full 6-month term.

What We Offer

• Professional development and skills workshops.
• Access to Kiva’s network of Alumni.
• Optional participation in Kiva’s Employee Resource Groups (ERGs) and social activities.
• References for successful participants.
• A modest stipend of $800 a month (before taxes) to help offset expenses.