Scheduling Specialist 1, Imaging
Baylor Scott & White Health
About the Role
The Scheduling Specialist 1, under general supervision, schedules outpatient diagnostic procedures, including radiology and imaging procedures. The specialist validates outpatient orders and captures patient demographic and insurance information.
Key Responsibilities
- Contacts patients or providers for outpatient diagnostic procedures.
- Contacts patients to schedule outpatient diagnostic procedures.
- Collects patient demographic and insurance information during scheduling phone call with provider or patient.
- Validates insurance is in network with the provider.
- Compiles patient information such as diagnosis, reason for procedure, medications, allergies, and other applicable information prior to scheduled procedure.
- Monitors inbound orders to ensure validation and proper routing, ensuring patients are contacted promptly to schedule procedures.
- Contacts departments affected by schedule adjustments to ensure patient preparedness and availability of necessary personnel and equipment.
- Meets telephone system metrics and department productivity standards, including call length, answer time, and number of calls taken in a specific period.
Key Success Factors
- Welcoming attitude as a great first impression for the department.
- Consistently meet performance standards of production, accuracy, completeness, and quality.
- Requires good listening, interpersonal, and communication skills, and professional, pleasant, and respectful telephone etiquette.
- Maintain a professional demeanor in a stressful and emotional environment. Handle behavioral health, suffering patients, and life/death situations.
- Exhibit high empathy and communicate well with patients and families during trauma, while showing exceptional customer service skills.
- Demonstrate ability to manage multiple, changing priorities in an effective and organized manner.
- Excellent data entry, numeric, typing, and computer navigational skills.
Requirements & Tech Stack
- Basic computer skills
- Microsoft Office
Qualifications
- EDUCATION - H.S. Diploma/GED Equivalent
- EXPERIENCE - Less than 1 Year of Experience