Patient Service Representative Clinic
Ascension
Nashville, TNFresher1h agovia LinkedIn
About the Role
- Location: Nashville, TN
- Facility: Saint Thomas Heart West
- Specialty: Cardiac
- Schedule: Full-time | Days
Key Responsibilities
- Champion the Patient Experience: Provide a warm, professional welcome, guide visitors through check-in/out, and ensure patient records are accurate and up-to-date.
- Navigate the Care Journey: Proactively manage schedules, confirm appointments, and handle medical record requests to ensure synchronization between clinical teams and patients.
- Provide Financial Clarity: Assist patients by verifying insurance authorizations and precertifications, and help them with co-payments and billing questions.
- Ensure Accuracy & Flow: Submit daily service charges, reconcile deposits, and provide clerical support to maintain an organized and welcoming environment.
Requirements & Tech Stack
- Education:
- High School diploma equivalency OR 1 year of applicable cumulative job-specific experience.
- Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
- Experience:
- 1+ years customer service experience
Qualifications
- No additional qualifications explicitly stated beyond education and experience.