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System Engineer
MID System Solutions
Chennai, Tamil Nadu, India4h agovia LinkedIn
MID System Solutions
Key Responsibilities
- Provide L1 and L2 technical support for hardware, operating system, and software application issues on desktop and laptop environments.
- Perform component-level diagnostics, assembly, preventive maintenance, and hardware replacements for CPUs, RAM, storage drives, power supply units, motherboards, and peripherals.
- Configure, manage, and troubleshoot local area networks (LAN), routers, switches, DHCP servers, and workstation network connectivity.
- Administer user accounts, permissions, and group policies using Active Directory.
- Manage remote desktop support and user profiles.
- Maintain endpoint security software (e.g., McAfee).
- Handle virus/malware incidents.
- Apply routine security patches and updates.
- Oversee IT service delivery.
- Manage client relationships.
- Coordinate vendor interactions for hardware procurement and support escalations.