Jr Customer Service Executive
Tata Communications
Pune Division, Maharashtra, India0–2 yrs47m agovia LinkedIn
About the Role
Responsible for driving day-to-day system and service engineering and operations within Fibre/Mobile services. This role involves planning, designing, and creating as-built Fibre assets in GIS tools, with appropriate guidance, to ensure quality outcomes.
Key Responsibilities
- Support Fibre/Mobile planning and design.
- Update GIS systems with received as-built documents.
- Update PEGA/SAP tools with purchase order and invoice details.
- Coordinate with on-shore stakeholders and suppliers to complete assigned work on time.
- Maintain 100% SLA and FTR.
- Maintain self and customer data securely and without error.
- Actively participate in customer and internal meetings.
Requirements & Tech Stack
- Experience in Fibre/Mobile Network planning & Design.
- Expertise in various telecommunication/Wireless Technologies.
- Good knowledge in various products offered by service providers.
- Good knowledge in various MS Office Applications.
- Knowledge about Radio base station and its components.
- Coordination with Field Engineers to ensure actions align with 100% SLA & Quality.
Qualifications
- Technical/Engineering degree.
- B.Eng. or B.Tech. in Electronics/Computer Science/Telecommunications related disciplines.
- Knowledge of Telecom network Architecture and its components.
- Detailed knowledge on Optical Fiber/Mobile Network.
- Knowledge of Geographical Information System (GIS) and its tools such as AutoCAD, Smallworld, ArcGIS.
- Knowledge of PEGA/SAP.
- Detailed knowledge about Fiber/Mobile network planning, designing, and as-builts.
- Knowledge of Quantity Surveying and Supplier management.
- Good communication skills for conversations with on-shore/off-shore stakeholders.
PMO skills considered as an additional value.