Customer Support Executive

About the Role

As a Customer Care Executive for the Inbound US Voice Process, your focus will be on delivering outstanding customer service and driving sales and upselling to increase revenue. You will be the primary point of contact for customers, addressing inquiries, answering questions, and capturing interest in purchasing products and services.

Key Responsibilities

• Answering incoming calls from customers in a professional and courteous manner.
• Actively listening to customers and asking probing questions to understand their needs and concerns.
• Providing accurate and timely information about products, services, pricing, and promotions, while actively seeking opportunities to upsell.
• Handling customer objections and concerns with empathy and professionalism to close sales.
• Documenting all customer interactions, inquiries, issues, and sales in the company's CRM system.
• Meeting or exceeding individual and team sales targets.
• Maintaining a high level of knowledge about the company's products and services, industry trends, and best practices.

Requirements & Tech Stack

• Excellent verbal and written communication skills in English.
• Previous experience in a customer service and sales role, preferably in a call center environment.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills and the ability to think on your feet.
• Comfortable working in a fast-paced environment.
• Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
• Familiarity with basic computer skills and knowledge of CRM systems.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree in any field is preferred.