Customer Service Representative

KIYO SERVICES is a growing service-focused organization committed to delivering reliable, efficient, and high-quality solutions. The company emphasizes strong customer relationships, timely support, and continuous improvement.

About the Role

The Customer Service Representative role is a full-time, on-site position based in Mumbai.

Key Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels.
• Provide accurate information and resolve issues in a timely manner.
• Document customer interactions and update customer records.
• Follow established procedures to ensure consistent service quality.
• Handle customer complaints.
• Coordinate with internal teams to address service requests.
• Maintain a positive, professional tone in all conversations.
• Meet performance targets.
• Adhere to company policies.
• Contribute feedback to improve customer service processes.

Requirements & Tech Stack

• Basic computer proficiency, including use of CRM or ticketing tools, email, and office applications.

Qualifications

• Ability to deliver high-quality Customer Service and maintain strong Customer Satisfaction levels.
• Experience in Customer Support and handling Customer Service Representative responsibilities.
• Skills in managing and enhancing Customer Experience through clear communication and problem-solving.
• Strong verbal and written communication skills in English.
• Additional local languages are an advantage.
• Comfort working in a fast-paced, on-site environment in Mumbai.
• Comfort collaborating with cross-functional teams.
• Demonstrated professionalism, patience, and resilience when dealing with challenging customer situations.
• Prior experience in customer-facing roles is preferred.
• Formal education in business, communications, or a related field is beneficial.