Customer Support Associate
Knya
Mumbai, Maharashtra, India0–2 yrs1h agovia LinkedIn
Company: Knya
About the Role
Full-time, on-site role based in Mumbai.
Key Responsibilities
- Respond to customer inquiries across channels.
- Resolve issues related to orders, deliveries, product information, and returns.
- Ensure timely, accurate, and empathetic communication.
- Document customer interactions.
- Follow up on open tickets.
- Collaborate with internal teams (operations, sales, product) to address customer concerns.
- Maintain service standards.
- Gather customer feedback.
- Suggest improvements to the customer experience.
- Support basic sales-related queries or upselling opportunities.
Requirements & Tech Stack
- Customer Support
- Customer Service
- Customer Experience
- Sales support
- Customer-centric selling
- Training (guiding customers or team members on processes and product use)
- Excellent verbal and written communication skills
- Ability to handle inquiries in a clear, respectful, and solution-oriented manner.
- Strong problem-solving abilities
- Attention to detail
- Comfort with using CRM tools or customer support software
- Ability to work on-site in Mumbai
- Ability to manage time effectively
- Ability to collaborate with cross-functional teams
Qualifications
- Prior experience in customer-facing roles in retail, e-commerce, or apparel is preferred.
- Bachelor’s degree or equivalent practical experience is beneficial.