Customer Support Executive
TeamLease Digital
Navi Mumbai, Mumbai (All Areas)Fresher1h agovia Naukri
About the Role
This role is a voice-heavy blended support process. While you will handle chats and emails, the majority of the work involves phone-based (inbound/outbound) customer and employee interactions.
Key Responsibilities
- Provide assistance in resolving customer and employee problems, incidents, issues, requests, and queries through a combination of calls, chats, and emails, with a strong emphasis on voice support.
- Coordinate with support teams to ensure timely and effective issue resolution.
- Handle majority voice interactions (calls) along with supporting chat and email channels as needed.
- Log and document incidents accurately; ensure timely follow-up, tracking, escalation, and closure.
- Collaborate with cross-functional support teams to resolve requests efficiently.
- Maintain a customer-centric approach focusing on live communication (primarily calls).
Requirements & Tech Stack
- Work from office in Airoli, Mumbai.
- Night shifts only (9.5 Hours).
- Fully comfortable with calling responsibilities.
Qualifications
- Excellent verbal and written communication skills in English (strong speaking ability is mandatory).
- Good interpersonal skills with a customer-first mindset.
- Detail-oriented with strong organizational and multitasking skills.
- Analytical and logical problem-solving skills.
- Graduates from 2025-26.
- Prior experience in customer or employee support (voice or blended) is an advantage.