Customer Support Executive
Archstore
Mumbai0–2 yrs1d agovia Naukri
About the Role
As a Customer Support Executive, you will play a vital role in assisting our team to enhance user satisfaction.
Key Responsibilities
- Respond promptly to user inquiries via phone, email, or chat.
- Guide potential users through the sign-up process and resolve any issues they encounter.
- Manage dealer requests, ensuring accurate and timely follow-up.
- Maintain and update customer records in our database.
- Collaborate with the team to identify and address common customer concerns.
- Provide feedback to improve the efficiency of client relationship processes.
Qualifications
- Strong communication skills, both verbal and written.
- Comfortable making calls and interacting with customers.
- Ability to multitask and prioritize effectively.
- A proactive and problem-solving mindset.
- Prompt and vigilant in addressing customer concerns and managing tasks.