Customer Service & Communications Associate

Job Title: Customer Service & Communications Associate

Company: Artègo USA

Location: Margate, FL

Job Type: Full-Time, On-Site

About the Role

As the Customer Service & Communications Associate, you will be the voice of Artègo USA for the salons served. You will answer customer calls and emails, take phone orders, assist salons with online ordering, and answer questions about products and the brand. This role also involves assisting in social media management, creating branded marketing materials, and growing the Artègo USA salon community. You will work directly with company leadership, including the Marketing Manager, COO, and CEO, as well as the warehouse team.

Key Responsibilities

Marketing & Communications

• Help manage and grow Artègo USA’s presence on Instagram, Facebook, TikTok, LinkedIn, and YouTube.
• Create engaging social media content, including graphics, captions, videos, and campaigns.
• Design professional marketing materials such as brochures, flyers, catalogs, presentations, ads, and sales collateral.
• Build email marketing campaigns in Mailchimp.
• Maintain brand consistency across all marketing channels.
• Monitor social media engagement and respond to comments and messages.

Customer Service & Salon Support

• Answer incoming calls and emails professionally and enthusiastically.
• Assist salons with product information, pricing, education, promotions, and ordering.
• Process phone orders accurately.
• Help salons navigate the Artègo Pro website.
• Resolve customer questions with professionalism and urgency.
• Build lasting relationships with salon owners and stylists.

Sales & Business Development

• Reach out to every new salon that registers on the Artègo Pro website.
• Welcome new customers and assist them with their first order.
• Educate customers on products, education, promotions, and the rewards program.
• Make outbound calls to introduce Artègo to salons across the United States.

Requirements & Tech Stack

Required Skills

• Adobe InDesign and Photoshop
• Social media management experience
• Strong copywriting and editing skills

Preferred Skills

• Mailchimp
• Shopify
• Canva
• Basic video editing (e.g., Final Cut Pro, CapCut or similar)
• Photography or content creation experience
• Knowledge of the beauty or hair industry

Qualifications

• Background or experience in marketing, communications, graphic design, public relations, business, or a related field.
• Excellent written and verbal communication skills.
• Outstanding phone etiquette and interpersonal skills.
• Highly organized, with exceptional attention to detail.
• Creative thinker with strong design skills.
• Able to manage multiple projects at once.
• Positive, energetic, and customer-focused.