eCustomer Care Specialist
Foot Locker
Wausau, WIFresher1h agovia LinkedIn
About the Role
Foot Locker is seeking multiple full-time eCustomer Care Specialists to join their team in Wausau, Wisconsin. This role is crucial for ensuring a positive customer experience.
Key Responsibilities
- Provide customer service via email and live chat for inquiries regarding online orders, loyalty program membership, and product availability.
- Document and manage in-store customer service issues, including responding to legal concerns.
- Complete follow-up actions for order and service resolution by entering customer information and notes into the order management system.
- Communicate directly with internal and external customers via phone or email to resolve concerns.
- Assist with customer service phone call volume as needed.
Requirements & Tech Stack
- Demonstrated computer proficiency, including multi-tasking.
- Ability to type 30+ words per minute.
- Excellent written and verbal communication skills.
- Positive attitude and a solutions-oriented mindset.
Qualifications
- Experience interacting with customers through email and live chat.
- Experience providing customer service with compassion and problem-solving.
Available Schedules
- Monday-Friday 11am-7pm
- Monday-Friday 1pm-9pm
Training: 3 weeks of Customer Care Training (Monday-Friday, 8am-12:30pm or 4pm-8:30pm), followed by in-department training during regularly scheduled shifts. Training start date: Monday, October 26.
Benefits
- Pay rate: $16.50 / hr
- 30-50% employee discount
- Paid time off: 8 personal days, 10+ vacation days per year, plus holidays
- Casual dress code
- Medical / dental / vision coverage
- 401(k) with Roth option and company match
- Opportunities for advancement
- Learning & development opportunities
- Education reimbursement program
- Life insurance
- Referral bonus program
- Recognition and appreciation initiatives