Sales Associate, Parts Sales

About the Role

The Part Sales role maintains and controls boat, motor, trailer, and ATV parts inventory and assists external and internal customers with purchases or questions regarding parts.

Key Responsibilities

• Supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience for all customers.
• Receives inquiries from customers requesting retail parts, price quotes, or general information either by phone or at the parts counter.
• Researches customer inquiries using Internet sites, manufacturer contact, or on-site reference materials.
• Performs part sales transactions either on the phone or at the parts counter.
• Safeguards funds received and performs till reconciliation procedures on a daily basis.
• Creates purchase orders to buy parts needed for stock, customer, or work order requirements and forwards orders to the appropriate vendor.
• Receives parts ordered and checks shipping documents versus merchandise/quantities received for accuracy.
• Performs data entry of parts received into the IDS inventory tracking system.
• Places merchandise received in a designated location for easy retrieval.
• Verifies and validates receipt of payment in full before special order parts are shipped.
• Issues parts to technicians and riggers as per work order requirements, then subsequently enters those parts issued on the work order in IDS to track parts inventory.
• Verifies and completes refund transactions on returned parts or cancellations.
• Ensures returned and warranty parts are sent back to the appropriate vendor and credit is received.
• Prepares for and conducts required parts inventories as per established schedules.
• Reports and reconciles any inventory shortages or parts variances resulting from physical inventory.
• Maintains a clean and professional work area.

Requirements & Tech Stack

• Ability to operate a computer and perform data entry functions.
• IDS inventory tracking system

Qualifications

• High School education or equivalent experience.
• Ability to calculate figures such as discounts or percentages and make change to customers.
• Ability to communicate in a friendly and professional manner to customers and other associates.
• Good phone etiquette.
• Ability to establish and maintenance of effective working relationships with Management, coworkers, and customers.
• Marine knowledge helpful.

Physical Requirements

• Able to lift up to 50 pounds.
• Able to stand for extended periods.

Additional Information

• Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.
• Full Time Benefits Summary: Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions; Medical; Dental; Vision; Health Savings Account; Flexible Spending Account; Voluntary benefits; 401k Retirement Savings; Paid holidays; Paid vacation; Paid sick time; Bass Pro Cares Fund; and more.