Quality Product Support Engineer

About the Role

• Act as the voice of the customer (VOC) and lead cross-functional continuous improvement projects in the Outdoor Products division.
• Focus on continuous improvement of products in the Outdoor Products division by analyzing customer experience data, identifying product improvement opportunities, and ensuring their implementation.

Key Responsibilities

• Regularly review metric data from various sources to identify product issues, trends, and improvement opportunities from the customer perspective.
• Prepare and present quality data for all products and product categories to indicate progress towards company goals.
• Prepare and present analysis results to product development teams.
• Conduct regular cross-functional meetings with product development teams.
• Lead root cause analysis (e.g., 8D, 5 Why).
• Support the quality function on new product development projects by analyzing product quality history.
• Support Supplier Quality in all phases of interaction with suppliers, including new part/assembly development, improvement of existing parts/assemblies, and corrective actions.
• Participate as an active member in the development, planning, and formulation of policies, objectives, and goals.
• Inspect and analyze components and products for conformance to specifications.
• Develop inspection instructions and equipment.
• Perform system audits to ensure procedures are being followed.
• Update procedures, statistical techniques, testing mechanisms, and equipment.
• Maintain current knowledge of statistical process control and AQL sampling methodologies.
• Maintain current knowledge of the latest drawing and test specification standards (e.g., Geometric Dimensioning & Tolerance).
• Maintain current knowledge of the latest gauging methods, procedures, and software and introduce them into the company where appropriate.
• Apply statistical methods such as gauge R & R, design of experiments, and statistical process control to quality-related issues.
• Perform process and quality system audits to ensure conformance to specifications and documented procedures.
• Research, develop, and revise Quality Policies, Procedures, System Instructions, Process Control Plans, and Work Instructions.
• Understand the structure and workings of the Milwaukee Quality Management System and all certifying agency requirements.
• Performs other duties as assigned.

Requirements & Tech Stack

• Global Travel required.
• Strong Microsoft Excel and/or Power BI skills are a plus.
• Previous exposure with Design of Experiments, life data analysis, and other related statistical tools and software (i.e., Minitab, Reliasoft, JMP) is a plus.
• Previous exposure to quality management systems and structures including auditing and control plan creation.
• Written and verbal communication skills.
• Creative problem-solving capabilities.
• Experience and knowledge using power tools is preferred.

Qualifications

• BS or BA or equivalent experience in an engineering role, or a 2-year degree with up to 5 years of quality experience.
• Preferred: working knowledge of QMS (Quality Management System) (e.g., ISO 9001).

Other Requirements

• Ability to travel globally (up to 30%).

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift as much as 30 pounds at times.