Capacity Portfolio Representative Roles Starting Spring/Summer 2027

About the Role

The Capacity Portfolio Representative position blends inside sales, account management, and operations to grow and manage a carrier portfolio. The role focuses on delivering exceptional service by collaborating with trucking company owners, dispatchers, and drivers to match the right truck with the right shipment at the perfect time and price.

Key Responsibilities

• Establish and maintain carrier relationships through lead generation, cold calling, and referrals.
• Learn about carriers’ business goals, preferences, and capabilities to maximize relationships and satisfaction.
• Monitor account activity, identify inactive or underutilized accounts, and take action to reactivate them.
• Leverage technology such as automated booking products, C.H. Robinson’s carrier website, and mobile apps to enhance carrier satisfaction and efficiency.
• Analyze freight market trends, seasonality, and supply-demand factors to make informed pricing decisions.
• Use capacity analysis and internal costing tools to guide buying and negotiating strategies.
• Proactively post, negotiate, and secure available capacity to meet customer needs.
• Provide outstanding service by addressing carrier issues promptly and implementing effective solutions.
• Regularly review and act on carrier feedback to improve service.
• Identify and recommend the best payment solutions for each carrier based on their needs.
• Assist carriers with cash advances and resolve payable issues to ensure smooth operations.
• Collaborate with internal teams on shipment updates, problem resolution, and operational execution.
• Maintain accurate transit load visibility and reinforce on-time pickup and delivery expectations.
• Identify root causes of issues and implement solutions to enhance performance.

Requirements & Tech Stack

• High School Diploma or GED equivalent

Qualifications

• Value a diverse and inclusive work environment.
• Hold a Bachelor’s degree from an accredited college or university.
• Have experience using customer perspective to guide decisions and actions.
• Can persuade, motivate, influence, and negotiate with others.
• Display strong decision-making, multi-tasking, communication, and interpersonal skills.
• Enjoy solutions-driven work by leveraging appropriate tools to evaluate and make recommendations.

Compensation

• Base salary range: $25.48 - $31.25 per hour.
• Opportunities to earn monthly bonuses based on stellar performance.

Work Environment

• Engage with peers in-office four days a week.
• Flexibility for remote work one day a week.