P4 Rx Intern ($26/ hr)

About the Role

Hannaford Supermarkets is seeking a P4 Rx Intern.

Key Responsibilities

• Support and work with all pharmacy staff to achieve outstanding pharmaceutical care and business outcomes.
• Actively assist the pharmacist, under their direct supervision, with the filling of new, refill, and transfer prescriptions in accordance with current laws, ethical standards, and company policies.
• Maintain confidentiality of customer and company information.
• Thoroughly understand and operate the pharmacy register, computer software, and voice messaging system.
• Maintain an atmosphere of enthusiastic customer focus both in person and on the telephone.
• Assist in maintenance of third-party prescription information and resolution of rejected claims.
• Initiate prescription renewal requests to prescribers via telephone call or fax where applicable by law.
• Understand and participate in pharmacy inventory control procedures, including special requirements for controlled substances.
• Receive and obtain information needed on written prescriptions or telephoned refill requests from customers where applicable by law.
• Complete customer purchases in accordance with established store procedures, including verifying customer's name, date of birth, address, and expected quantity of prescriptions at time of pickup.
• Relay specific communications between the customer, fellow technicians, and pharmacists to maintain solid communication within the department.
• Successfully apply training to everyday pharmacy practice.
• Serve as a role model for customer service and company standard practices.
• Greet all customers and provide them with prompt and courteous service and assistance.
• Help pharmacists prepare prescriptions with accurate data entry, retrieving counting or pouring medications, and labeling products.
• Ensure customers receive all their prescriptions in a timely manner.
• Maintain pharmacy records as required in accordance with Standard Practice and by law.
• Help customers find over-the-counter items.
• Follow and adhere to attendance and paid time off policies.
• Understand and adhere to state-specific and federal laws and regulations.
• Assist pharmacist in maintaining pharmacy inventory, including ordering and returning product, stocking shelves, and proper separation and return of outdated product.
• Share responsibility for department maintenance and cleanliness by maintaining the quality of the department's appearance and presentation.
• Maintain and assist with ordering pharmacy department supplies (e.g., bottles, bags, labels, staples, etc.).
• Observe, adhere, and understand all company policies and Company Standard Practices.
• Always maintain a neat, well-groomed personal appearance and comply with company personal appearance and pharmacy dress code policies.
• Support company safety standards. Communicate any need for equipment repairs, or maintenance work needed. Keep work area free of debris and safety hazards.
• Treat all co-workers with fairness, dignity, and respect.
• Foster a positive and enthusiastic environment to retain associates and customers.
• Perform all other duties as assigned.

Requirements & Tech Stack

• State-Specific Pharmacy Intern License
• Successful completion of criminal background check and drug testing as required.
• Obtain and maintain current state license as required.
• Strong keyboard skills
• Demonstrated ability to learn new software applications
• Effective time management skills and sense of urgency
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job
• Effective interpersonal skills and a desire to work in a team environment
• Excellent problem-solving skills and attention to detail
• Ability to multi-task in a stressful environment
• Open schedule availability, including nights, weekends, and holidays
• Must be able to work with minimal supervision to prioritize multiple minor projects while maintaining customer focus
• High levels of integrity, professionalism, and confidentiality
• Promote and participate in initiatives to grow the pharmacy business as required.

Physical Requirements

• Stand 100% of the shift with occasional walking short distances.
• Use of computer, pharmacy filling equipment, and register 90% of time.
• Use hands to frequently/continuously handle a variety of sizes of containers, then manipulate individual pills/capsules and the equipment used to count them.
• Clerical accuracy skills and mathematical skills including the ability to operate a cash register.
• Ability to use office supplies, communication devices, and computer systems frequently.
• Frequent/continuous reaching, grasping, lifting, and carrying up to 20 lb. below the waist level and at or above shoulder level.
• Bend at the knees and waist repetitively throughout the workday.
• Sufficient visual acuity and audio capability to process prescriptions and service customers.