Technical Support Manager

Hewlett Packard Enterprise

About the Role

This role is Hybrid, requiring an average of 2 days per week in an HPE office.

Key Responsibilities

• Provide direct and ongoing leadership for a team of individual contributors designing and developing engineering solutions.
• Coordinate projects utilizing multiple engineering disciplines for products, systems, software, and solutions.
• Manage headcount, deliverables, schedules, and costs for multiple ongoing projects.
• Ensure resources are appropriately allocated and that goals, objectives, timelines, and budgets are met in accordance with program and organizational roadmaps.
• Communicate project status and escalate issues to direct managers, program managers, and internal and external development partners.
• Manage relationships with outsourced partners and suppliers, including setting expectations regarding deliverables, product quality, schedules, and costs.
• Ensure team members effectively communicate and collaborate with outsourced resources.
• Proactively identify opportunities for process improvement and cost reductions.
• Provide people-care management for assigned team members, including hiring, setting and monitoring annual performance plans, coaching, and career development.
• Ensure proper knowledge and career development tools are in place to support ongoing team member and process development.
• Manage and control activities within a single country or a sub-region.

Requirements & Tech Stack

• First level university degree or equivalent experience required.
• Typically 5 or more years of related work experience.
• 0 - 2 years of people management experience.

Qualifications & Skills

• Strong leadership skills, including coaching, team-building, and conflict resolution.
• Advanced project management skills, including time and risk management, resource prioritization, and project structuring.
• Strong analytical and problem solving skills.
• Ability to manage human capital across geographies to drive workforce development and achieve desired results.
• Strong verbal and written communication skills, including negotiation, presentation, and influence skills.
• Advanced business acumen, technical knowledge, and industry experience encompassing one or more engineering, technology, and product domains.
• Strong multi-tasking and prioritization skills.
• Strong communication skills (e.g. written, verbal, presentation); mastery in English and local language.
• Good understanding of the company's policies and processes.
• May have advanced university degree.