Customer Support Representative

The Leather Laundry (TLL)

About the Role

• This is an on-site internship position based in Mayur Vihar.
• The role involves handling customer inquiries via phone, chat, and email.

Key Responsibilities

• Provide clear information about services, pricing, and order status.
• Log and track service requests.
• Coordinate with operations and technicians for updates.
• Resolve basic issues or escalate complex concerns.
• Maintain accurate customer records.
• Follow up to ensure customer satisfaction.
• Support the team with feedback collection and service improvement initiatives.
• Uphold a professional, courteous manner.
• Represent TLL’s commitment to sustainable luxury and high-quality service.

Requirements & Tech Stack

• Customer-facing skills (including Customer Support, Customer Service, Customer Satisfaction).
• Clear and professional Communication skills, both verbal and written.
• Ability to perform basic Troubleshooting.
• Attention to detail.
• Reliable time management.
• Ability to work in a fast-paced on-site environment.
• Comfort using computers, CRM tools, or basic office software to manage customer interactions.

Qualifications

• Prior internship or experience in customer-facing roles is an advantage but not mandatory.
• Interest in fashion, luxury goods, or sustainability is a plus.