Customer Support, Voice Process
Info Edge
Noida0–5 yrs1h agovia Naukri
About the Role
The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influencing clients to leverage the product in the best possible manner.
Key Responsibilities
- Interacting with corporate customers on calls/emails (handling already acquired corporate customers with post-sales hand-holding and deliverables).
- Assisting recruiters and HR professionals in understanding the functionalities of the Naukri portal and providing resolutions to their recruitment-related queries.
- Creating a high trust value proposition and making clients understand various service offerings and the functionalities of the Naukri.com website.
- Solving queries related to optimum usage of opted services with quality inputs and providing resolutions within the defined TAT.
- Coordinating with other departments on a daily basis and following up with them diligently.
- Working on different CRMs and reporting tools, ensuring productivity and quality standards are met as expected.
Requirements & Tech Stack
- Naukri portal
- Naukri.com website
- CRMs
- Reporting tools
Qualifications
- Excellent verbal and written communication skills.
- Ability to work independently and under pressure.
- Comfortable with rotational shifts.
Perks: Day Shift, 5 Days working.