Customer Service Executive

About the Role

The Customer Service Executive role is a full-time, on-site position based in Bengaluru.

Key Responsibilities

• Handle customer inquiries.
• Provide timely updates on shipments.
• Coordinate with internal teams and external partners to resolve service issues.
• Manage customer communication through phone, email, and digital platforms.
• Ensure accurate information on booking, documentation, tracking, and delivery status.
• Monitor service performance.
• Address escalations.
• Maintain customer records.
• Support continuous improvement in customer experience.
• Proactive follow-up.
• Adherence to company procedures.
• Consistent focus on meeting customer commitments in a fast-paced logistics environment.

Requirements & Tech Stack

• Proficiency in MS Office.
• Basic CRM or customer support tools.

Qualifications

• Strong interpersonal skills, with the ability to build professional relationships and communicate clearly with customers and internal stakeholders.
• Experience in Customer Service and Customer Support, including handling inquiries, resolving issues, and managing expectations.
• Ability to drive Customer Satisfaction through responsive service, effective problem-solving, and attention to detail.
• Exposure to Customer Service Management practices, such as handling escalations, prioritizing tasks, and maintaining service quality.
• Previous experience in logistics, freight forwarding, or supply chain operations is an advantage.
• Strong written and verbal communication skills in English; additional regional languages are a plus.
• Ability to work in a fast-paced environment, with strong organizational skills and a focus on accuracy.
• Minimum of a bachelor’s degree or equivalent in any discipline; relevant certifications in logistics or customer service are beneficial.