Customer Support US Market, Associate WFO

About the Role

• Position: Customer Support Executive
• Company: BrightCHAMPS
• Location: Work From Office (HSR Layout, Bangalore)
• Working Days: 6 Days a Week (Saturday & Sunday working with rotational week off)

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries, concerns, and complaints effectively.
• Provide accurate information regarding classes, schedules, and services.
• Maintain proper call records and update CRM systems regularly.
• Coordinate with internal teams to ensure quick issue resolution.
• Deliver a positive customer experience through clear communication and empathy.
• Follow communication scripts, quality standards, and operational guidelines.

Requirements

• Excellent verbal communication skills in English (additional languages are a plus).
• Strong listening and problem-solving abilities.
• Comfortable working in a fast-paced environment.
• Basic knowledge of MS Office and CRM tools is preferred.
• Willingness to work on weekends with rotational week offs.
• Immediate joiners preferred.

Qualifications

• Graduate / Undergraduate students can apply.
• Freshers with strong communication skills are welcome.