Jr Content Moderator

About the Role

The Jr Content Moderator role is a full-time, on-site position based in the Greater Jaipur Area. The team member will review, screen, and moderate digital content across platforms to ensure it aligns with company guidelines and legal requirements.

Key Responsibilities

• Review, screen, and moderate digital content across platforms.
• Monitor user-generated content.
• Escalate sensitive or complex cases.
• Provide clear documentation of moderation decisions.
• Collaborate with customer service and technical support teams to address content-related queries.
• Help maintain a safe, informative, and professional online presence.
• Assist in updating internal guidelines.
• Participate in training sessions.
• Support continuous improvement of moderation processes.

Qualifications & Skills

• Strong Analytical Skills to assess content, identify patterns, and make consistent, well-reasoned moderation decisions.
• Solid Communication skills to document findings clearly and collaborate effectively with internal teams and stakeholders.
• Customer Service capabilities to respond professionally to user inquiries and support a positive user experience.
• Technical Support and basic troubleshooting skills to navigate content management systems and report technical issues accurately.
• Training readiness, including the ability to learn moderation guidelines quickly and contribute to knowledge-sharing within the team.
• Additional beneficial qualifications:
• Attention to detail
• Familiarity with social media or online platforms
• Basic understanding of immigration or consulting services
• Ability to work in a fast-paced environment

Education

• A minimum of a high school diploma.
• A bachelor’s degree or equivalent in any discipline is an advantage.

Experience

• Prior experience in content moderation, customer support, or a related field is preferred but not mandatory.