Customer Support Specialist

About the Role

The Customer Support Specialist is a full-time, on-site role based at Prestige Tech Park in Bengaluru.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide clear and accurate information.
• Ensure timely resolution of issues.
• Troubleshoot basic technical problems.
• Document interactions in support systems.
• Escalate complex cases to appropriate teams.
• Monitor open tickets.
• Follow up with customers.
• Contribute to knowledge bases and FAQs.
• Collaborate with internal teams to improve processes and support overall customer satisfaction.

Qualifications

• Strong Customer Support and Customer Satisfaction skills, with a focus on resolving issues and building long-term relationships.
• Excellent Interpersonal Skills, including active listening, empathy, and clear communication with diverse stakeholders.
• Technical Support skills to handle basic troubleshooting, guide users through solutions, and understand common system or product issues.
• Analytical Skills to interpret customer feedback, identify patterns in issues, and suggest improvements to processes or services.
• Proficiency in English (spoken and written).
• Experience with ticketing or CRM tools.
• Strong organizational and time-management abilities.
• A diploma or bachelor’s degree in any discipline is preferred.
• Prior experience in customer support or service-oriented roles is an advantage.